Airlines aim to provide all passengers with their booked flights, as scheduled. However, sometimes disruptions do occur. As a consumer, it is important to understand your legal rights when the flight you have booked is cancelled, delayed or you are denied boarding due to overbooking. 

Is your flight covered?

Many consumers assume that the EU regulation 261 no longer applies to UK passengers, following the end of the Brexit transition period. However, this is not the case. The UK government has added the regulation into UK law so that the law now applies to the following:
  1. Any flight departing from a UK airport 
  2. Flights arriving into a UK airport operated by either a UK or EU-based airline
  3. Flights arriving into an EU airport operated by a UK airline
It is also important to be aware that normal EU 261 regulations can still apply and you don't need to be an EU resident to make a claim. This would also cover the following:
  1. Any flight both arriving at and departing from an EU airport 
  2. Any flight departing from an EU airport to outside of the EU 

If your flight is covered, we may be able to assist you further. Please find the topic relevant to your issue below and click the link for more specific guidance.

Flight Cancellations
Lost or Delayed Baggage